Updating your phone number or address

Keeping the numbers current — including the ones that only matter on a bad day.

For parents and guardians

How to update

Your phone number, mailing address, emergency contacts and authorized pickups are kept by your center, so ask them to make the change — a message in the app or a word at pickup is enough.

To check what they have, go to More and tap your child's profile. Emergency contacts, Pickup authorization and Parents & guardians are all there. You can read them but not edit them.

Your own display name is yours to change: Settings → My Account, edit it, and Save account.

Changing your email address

Your email address is how RoundUp connects your account to your child, so the app shows it and won't let you edit it. If it's changing, ask your center: they'll update it on your child's record, and you'll sign in with the new address afterwards.

Why it matters

These are the numbers a teacher dials when your child is ill or hurt. An old mobile number is invisible until the day it isn't, and that's a bad day to discover it.

Emergency contacts

Emergency contacts are who the center calls when they can't reach you. Two things worth doing:

Check the person still agrees, still lives nearby, and still has that number.
Make sure they know they're listed. Being phoned about a child you weren't expecting to be responsible for is a rough way to find out.

Emergency contact is not the same as authorized pickup

Someone you'd phone in an emergency is not automatically allowed to collect your child. Those are separate lists, deliberately. See Authorized pickups.

Both parents

Each parent or guardian is listed separately on your child's record, with their own email address and phone number. Updating one person's details doesn't change the other's, so tell your center whose number has changed.

Worth a review

Check your details when you move, change your number, or at least once a year. Enrollment renewal is a natural moment — you're already filling in forms.