Check-in and check-out
What the times in the app mean, who records them, and what to do if one doesn't look right.
What you're looking at
On the Today tab, your child's day lists Checked in and Checked out with the time of each, and a note near the top reads In since the time they arrived. Your child's card on the My Child tab shows whether they're checked in right now. If you're waiting on a check-in, pull down on the Today tab to refresh.
Each check-in and check-out also adds an entry to Notifications in More. If you'd rather not have those, turn off Check-in / check-out under Push Notifications in Settings.
Who records the times
Usually staff, from a classroom device or a tablet at the door. Every entry notes who made it and when, which is what makes attendance count as a real record for licensing and for subsidy claims.
Once a time is recorded, you can't edit it from your account. That's by design — see below if one looks wrong.
Checking in from your phone
Some centers let you check your child in yourself when you arrive. If yours does, your child's card on the My Child tab has a Check in button with your child's first name on it, until they're checked in for the day.
- You'll usually need to be at the center. The app uses your phone's location to confirm it, so allow location access when it asks.
- Some centers also use a sign-in code. If yours does, the app asks for your Center sign-in code each time. The front desk gives you one; if you haven't had it, ask.
- Check-out stays with staff, so they can confirm who's collecting.
If there's no button, or the app says This center doesn't offer check-in from the app, sign in at the front desk as usual.
If your center uses a kiosk
Some centers set up a tablet at the entrance. It runs under a staff member's sign-in and locks behind a PIN when it's left idle, so it's the center's device rather than a self-service one — expect a member of staff close by.
Arrivals are a tap on your child's name. At pickup, the tablet asks Who's picking up your child and for confirmation that their photo ID has been checked. That check is the staff member's to make, so have ID ready, particularly when someone new is collecting.
If the tablet won't accept something, a teacher can record it from their own device — it's not worth being late over.
If a time looks wrong
Tell your center. The record shows who made each entry and when, which usually settles what happened quickly.
Worth mentioning promptly if the time affects a late fee or a subsidy claim — both are easier to sort out the same week than the following month.
On a busy morning a teacher may record arrivals in a batch a little later. If your child's check-in hasn't appeared and you dropped them off, they're in the room — the record is catching up. If it's still missing by mid-morning, send your center a message.
Late pickup
If your center charges for late pickup, staff record a late pickup separately — the time your child was due to be collected and the time you arrived — and the fee follows your center's policy. It reaches your bill only when your center adds it; nothing is charged at the door.
If a late-pickup charge looks wrong, see Understanding a late fee.
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