Signing in on a new phone

Nothing important lives on your old phone — here's the short version, and the one thing to do in the right order.

For parents and guardians

What to do

Install RoundUp on the new phone. Enter your email address, tap Continue, then enter your password and tap Sign in. There's no transfer, no code, and nothing to export beforehand. Families always sign in with an email address and password, even at centers where staff use a work account.

A few things belong to the phone rather than your account, so set them up again:

• Notifications — allow them when the new phone asks.
• Face ID or fingerprint sign-in — go to More, tap Settings, and turn on Biometric login.
• Location — if your center lets you check in from your phone, allow location access when the app asks.

Nothing is lost

Your child's history, photos, messages and billing are kept by RoundUp, not on the handset. Signing in on the new phone shows you what the old one did.

If you'd saved photos to your old phone's photo library, those are a separate copy and move with your usual phone-to-phone transfer.

Your old phone

Signing out of RoundUp on one phone signs you out everywhere, the new phone included. So if you want to sign out of the old phone, do it before you sign in on the new one. If you've already signed in on the new phone, you'll need to sign in there again afterwards.

If you're wiping the old phone anyway, a factory reset removes the app and what it stored, so there's no need to sign out first.

Using two devices

You can stay signed in on more than one device — a phone and a tablet, for instance. They show the same information.

Signing out on either one signs you out of both, and so does changing or resetting your password. That's also what to do if a phone goes missing: sign out on the device you still have, or change your password, and the missing one is signed out too.

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