Terms of Service

1. Agreement

These Terms of Service ("Terms") govern your access to and use of RoundUp (the "Service"), provided by RoundUp LLC ("RoundUp," "we"). By creating an account or using the Service, you agree to these Terms.

"You" means the center, organization, or individual creating an account. If you are accessing the Service on behalf of a center, you represent that you have authority to bind that center to these Terms.

2. Accounts & eligibility

• You must be at least 18 years old and authorized to enter into contracts on behalf of the center
• You are responsible for keeping your credentials secure and for all activity under your account
• You must notify us immediately at security@roundupece.com if you suspect unauthorized access

3. Fees & billing

• Subscription fees are billed monthly or annually in advance, depending on the plan you select
• Payment processing fees (via Stripe) for tuition and other in-app payments are passed through at standard Stripe rates
• We may adjust pricing with at least 60 days' written notice. Changes take effect on your next renewal
• All fees are non-refundable except as expressly required by these Terms or applicable law

4. Free trial

New centers may use the Service free for 10 days. We do not require a credit card to start a trial. At the end of the trial, you may continue with a paid plan or stop using the Service. Data exported during a trial remains yours.

5. Acceptable use

You agree not to:

• Use the Service for any unlawful purpose or in violation of child-care licensing requirements
• Reverse engineer, decompile, or attempt to extract source code from our software
• Resell, sublicense, or white-label the Service without a separate written agreement
• Upload malicious code, attempt to bypass authentication, or otherwise interfere with the Service
• Use the Service to send unsolicited communications outside the legitimate child-care relationship

6. Data ownership

• You own all data your center, staff, and families enter into the Service ("Customer Data")
• We act as a data processor for Customer Data, on your instructions, as described in our Privacy Policy
• We will provide a complete export of your Customer Data on request within 30 days
• We retain a non-exclusive license to use Customer Data only as needed to operate the Service for you

7. Third-party integrations

The Service can connect to services run by other companies, such as Salesforce, accounting and payroll providers, and identity providers ("Third-Party Services"). Optional integrations stay off until you turn them on.

• When you connect a Third-Party Service, you authorize us to send it the Customer Data that integration is described as sending, and to receive what it is described as receiving. Our Privacy Policy lists what each integration exchanges
• Your use of a Third-Party Service is governed by your own agreement with its provider, not these Terms. You are responsible for having the rights and permissions needed to connect it, and for the accounts and settings you use there
• Data we send to a Third-Party Service you control, such as your own Salesforce org, is held there under your control and that provider’s terms. Disconnecting stops further transfers but doesn’t delete what was already sent; you can delete it in that service
• You can disconnect an integration at any time. When you do, we stop exchanging data with that service and revoke our access where the provider supports it
• Third-Party Services are not part of the Service, and we are not responsible for their availability, security, or changes. If a provider changes or withdraws its service or API, we may change or discontinue the related integration, with notice where reasonably possible

8. Availability & SLA

We target 99.9% monthly uptime for the production Service. Scheduled maintenance is announced at least 48 hours in advance where possible.

Multi-Site customers receive a written SLA with credit terms. Single-site plans receive best-effort support without a contractual SLA.

9. Termination

• You may cancel your subscription at any time from the director dashboard. Cancellation takes effect at the end of the current billing period
• We may suspend or terminate accounts that materially breach these Terms, with notice where reasonably possible
• On cancellation, data export is available for 90 days, then deleted as described in the Privacy Policy

10. Warranty & liability

The Service is provided "as is." We disclaim implied warranties to the maximum extent permitted by law.

Our aggregate liability for any claim arising out of these Terms is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, or consequential damages.

Nothing in these Terms limits liability for fraud, gross negligence, willful misconduct, or any liability that cannot lawfully be limited.

11. Disputes & governing law

These Terms are governed by the laws of the State of Oregon, without regard to its conflict-of-law principles. Any dispute will be resolved in the state or federal courts located in Multnomah County, Oregon.

12. Changes to these terms

We may update these Terms from time to time. Material changes are announced at least 30 days before they take effect. The "Last updated" date at the top of this page always reflects the current version.

Contact

Questions about these Terms: legal@roundupece.com.