I got an invite — what now?
Your child's center uses RoundUp. Here's how to get in, in about five minutes.
1. Find the email
Your invitation comes from RoundUp <hello@roundupece.com> with the subject Welcome to RoundUp — drop-off in three taps. If it isn't in your inbox, check spam and promotions — it's the most common reason people think they never got one.
Open it on the phone you'll use the app on. The button in the email, Set up your parent account, hands off to the app, so the setup happens there rather than in a web browser.
If your link has run out, ask your center's director to send a new one. It takes them a few seconds.
2. Get the app
Install RoundUp from the App Store or Google Play before you tap the button. If you tapped first and nothing happened, install the app, go back to the page that opened, and tap Open the RoundUp app again.
3. Set up your account
- Your name and a password The password needs at least 8 characters, including a letter and a number. You'll use it with your email address every time you sign in.
- Accept the privacy notice It's required before you can finish.
- Choose your photo and video preferences You can ask to change these later — see Photo and video permissions.
- Verify you're a parent, if asked At centers that take payments in the app, federal children's privacy law (COPPA) requires confirming that a parent is setting up the account. The app charges your card $0.50 and refunds it; only the record of the charge is kept.
- Tap Finish Setup You're signed straight in.
If your center invited both parents separately, each of you sets up your own account with your own email address. You'll both see the same child.
What you'll see
The app has tabs along the bottom:
- Today — your child's day at a glance, including check-in and check-out.
- My Child — each child's card, with the activity feed, photos and recaps. See Your child's day and photos.
- Messages — your conversation with the center, if your center uses in-app messaging.
- Payments — invoices and paying tuition, if your center bills through RoundUp.
- More — your child's profile, settings, notifications and everything else.
Check-in and check-out times are recorded by staff and can't be edited from your account. If one looks wrong, tell your center.
If it isn't working
I never got the invitation
Check spam first. If it's genuinely not there, the address on file may be wrong or have a typo — ask your center which email they sent it to. See I didn't get an invite.
It says my email isn't recognized
Sign in with exactly the address the invitation was sent to. If you have two addresses, it's often the other one.
I can't see my other child
Siblings appear together when they're linked to the same family at the center, and your center's director can link one that's missing. If your children are at two different centers, the app shows the first center you joined; tell your center if that's a problem.
I forgot my password
Enter your email, tap Continue, then Forgot password?. See I forgot my password.
Directors can see your family's account — the email on file, which children are linked, who's authorized for pickup. For account questions, start with them.
More: All family guides