Authorized pickups
Who is allowed to collect your child, how to get someone added, and what to do when today is an exception.
Your authorized list
Every child has a list of people allowed to collect them. You can see it in the app: go to More, tap your child's profile (it's labelled with their name), and open Pickup authorization. Emergency contacts sits just above it.
At check-out, staff record who is collecting your child. At most centers, a name that isn't on the list is stopped there, and only a director or administrator can let the pickup go ahead — with a reason, which stays on the record.
It can feel like friction on a Tuesday afternoon. It's the single most important check a center makes.
Adding someone
The list is kept by your center, so you can't add to it from your account. Ask your center, and give them the person's full name, phone number and relationship to your child. Staff can also note whether the person's photo ID is on file. Depending on your center's policy you may be asked to confirm in writing or bring the new person in — that's their policy, not a RoundUp setting.
Add the people who genuinely collect regularly. A long list of everyone who might one day help out makes the check weaker, because staff stop reading it carefully.
A one-off pickup today
Contact your center directly — phone or a message in the app — and tell them who is collecting and roughly when. A director can let a one-off pickup through at check-out, and the reason is recorded with it.
Tell them as early as you can. A director authorizing a pickup at 5:15pm on a phone call is doable; the same call at 5:55pm while a room is closing is how mistakes get made.
If there's a court order or custody arrangement affecting who may collect your child, tell your center directly and give them the paperwork. Your center can mark a person on your child's record as someone staff must not release your child to, with a note explaining why — but that starts with the document, not an app message.
Being asked for ID
Staff may ask an authorized person for ID, particularly the first few times or when they don't recognize someone. It isn't personal and it isn't distrust — it's the check working. Warn whoever is collecting so they aren't caught out.
Removing someone
Ask your center to remove them, and say if it's urgent. The check at check-out reads the current list, so the change counts from the next pickup.
If a removal is urgent for a safety reason, phone your center rather than sending a message. Messages get read when a teacher next has a free hand, which may not be soon enough.
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