Turning notifications on or off

Choosing what interrupts you — and the ones worth leaving on.

For parents and guardians

Changing them

1. Open Settings Go to More and tap Settings. It opens on the Account tab.
2. Open Push Notifications Tap Push Notifications to expand it.
3. Flip the switches Each change is saved as you make it.

Your phone also has its own notification setting for RoundUp. If it's off there, nothing in the app can turn notifications back on.

What the switches cover

Push notifications (master) turns everything below it on or off together. Under it, each of these starts switched on:

• Daily reports — your child's daily report being shared.
• Messages — new messages from the center.
• Billing — a new invoice or a payment received. It's only there if your center bills through the app.
• Check-in / check-out — your child arriving and leaving.
• Photos — new photos of your child.
• Announcements — center-wide notices.

These switches decide what's added to your list under More → Notifications. Some alerts still reach your phone whichever way they're set — a new message, a daily report or recap being ready, a new event or a conference being booked. If you want RoundUp to stop interrupting you altogether, turn its notifications off in your phone's settings.

There is no switch for incident reports, and that's deliberate: an injury report about your child isn't something to be muted. It reaches your phone and your email whatever you've set here. The master switch only keeps it out of your list under Notifications; to silence the phone alert itself, use your phone's settings. See When you get an incident report.

Quiet hours only holds back message alerts the app shows while it's open. For a quiet evening, use your phone's Do Not Disturb or Focus.

Arrival notification (uses location) is separate: it lets you know when you arrive at your center, using your phone's location in the background.

The notifications list

The bell at the top of Home opens Notifications, the list of your recent alerts. You can also reach it from More → Account → Notifications. A red number on the bell counts the ones you haven't read, and under the title the list says how many are new, or Recent activity when nothing is unread. Many alerts open what they're about when you tap them. Pull down to refresh.

Looking at the list doesn't mark anything read, so the number on the bell stays until you choose to clear it. Tap the double-tick button at the top (Mark all notifications as read) to do that; it only appears while something is unread. More → Settings → Notifications shows the same list but works differently: opening it marks everything read straight away.

Read and unread are saved to your account, not your phone, so a new phone starts where you left off. The Clear button only removes alerts that arrived while the app was open; the saved ones stay.

Worth keeping on

Announcements and Billing, at minimum. Announcements is where closures and center-wide changes turn up. Billing is how you hear about a new invoice before it's overdue.

If it's too much

Turning everything off is a fair choice, but open the app deliberately if you do — particularly for announcements and anything about billing. Closure dates your center adds to its hours are emailed to families as well, so keep an eye on your inbox too.

If nothing arrives

Check in this order: RoundUp's notification setting on your phone, then Push notifications (master) in the app, then whether Do Not Disturb or a Focus mode is filtering them. Notifications only go to a phone that's signed in, so if you've been signed out, sign in again. If all of that looks right and you still get nothing, email support@roundupece.com.

More: All family guides