I didn't get an invite

The things worth checking before you ask, and exactly what to ask for if none of them work.

For parents and guardians

Check spam first

This is the answer most of the time. The invitation comes from RoundUp, at hello@roundupece.com, rather than from your center's own address — exactly the pattern spam filters treat with suspicion. Look in spam, junk and promotions, and search for "RoundUp" rather than scrolling. The subject line is Welcome to RoundUp — drop-off in three taps.

Is it going to the right address?

Ask your center which email address they have for you. A single typo sends the invitation somewhere you'll never see it, and your center may not realize for weeks.

If you gave a work address at enrollment and check a personal one, that's often the whole story.

Expired links

Invitations expire after seven days. If the app says Failed to load invite when you open the link, it has most likely expired — ask for a new one. Your director can resend it from your child's profile in the app.

If the app instead says Failed to accept invite when you tap Finish Setup, the invitation has usually been used already. Go to the sign-in screen and sign in with that email address, or use Forgot password? — see I forgot my password.

What to ask your center

A message that gets this fixed in one reply:

"I haven't received the RoundUp invitation. Could you confirm which email address you have for me and re-send it?"

That covers both likely causes at once, rather than trading messages about spam folders for two days. Staff can also share the invite link with you directly, which helps when email is the problem.

Is it real?

Reasonable question, and worth asking. A genuine invitation comes from RoundUp, names your center, and its Set up your parent account button goes to a page on roundupece.com, which opens the RoundUp app. If something looks off, don't click — ask your center whether they sent it.

More: All family guides