I forgot my password

Resetting it yourself, and what to try if the email doesn't turn up.

For parents and guardians

Reset it

1. Start on the sign-in screen Enter your email address, tap Continue, then tap Forgot password?.
2. Ask for the link Enter your email address and tap Send Reset Link. You'll see Check your email.
3. Open the email on your phone It's headed Reset your RoundUp password. Tap Reset password on the phone where RoundUp is installed — the link opens the app rather than a web page.
4. Choose a new password At least 8 characters, including a letter and a number. Enter it under New password and Confirm password, then tap Reset Password. The app signs you in.

Use the address your center has for you. A reset sent to an address that isn't on your account won't arrive, and the app won't say so — that's deliberate, so nobody can use the screen to check whether an address has an account.

Resetting your password signs you out of RoundUp on any other device.

If the email doesn't arrive

• Check spam and promotions. It's usually quick, but it can take a few minutes.
• Tap Didn't get it? Resend, or Wrong email? Try another if you spot a typo.
• Confirm with your center which address is on your account.

Reset links expire after an hour and work once, so if you find an old one in your inbox later, request a fresh one rather than trying it.

If you know your password and want to change it, you don't need a reset: go to More, tap Settings, and use Change password.

If staff at your center use a work sign-in

Families always sign in with an email address and password, so this reset works for every family account. Staff at some centers sign in through their center's own system instead, and their passwords are managed there — which is why the app mentions it on the Check your email screen.

What your center can and can't do

Your director can confirm which email address is on your account, and send a new invitation if you never finished setting up. They can't see your password — it's stored in a form nobody can read, including us. That's deliberate: an account that staff can look into is an account that isn't really yours.

More: All family guides