Help for families

Everything you need for the RoundUp app — getting in, following your child's day, handling pickups, and paying tuition.

Getting started

I got an invite — what now? Accept your invitation, install the app, and set your password. I didn't get an invite What to check, and what to ask your center for. Signing in on a new phone Moving to a new device without losing anything. I forgot my password Resetting it yourself.

Your child's day

Your child's day and photos The activity feed, earlier days, saving photos, and who else can see them. Daily recaps and Wrapped Watch and save your child's day, plus the monthly and yearly Wrapped. Check-in and check-out What the times mean, checking in from your phone, and what to do if one looks wrong. Messaging your child's teacher Sending a note, and when to expect a reply. Announcements from the center Closures, events, and center-wide notices. Events, RSVPs and conferences Events, RSVPs, parent-teacher conferences and the classroom birthday board. Following potty training Your child's potty training phase, success rate, streak and today's log. Kudos: when staff recognize your child The badges teachers give your child, and where to find them on Home.

Health & safety

When you get an incident report Finding an incident report, acknowledging it, and what to do with questions. Authorizing a medication Signing the authorization staff need before any dose, and following the doses afterwards.

Pickups & contacts

Authorized pickups Who can collect your child, and getting someone added or removed. Updating your phone number or address Keeping emergency contacts current. Adding another parent or guardian Giving a second guardian their own access. The contacts list Your child's other guardians and emergency contacts, and how to reach them.

Tuition & payments

Paying tuition Making a payment from the app. Setting up autopay Turning on autopay, when it charges, and what to do if a payment fails. Understanding a late fee How late-pickup charges appear on your account. Receipts and statements Getting what you need for taxes or your employer.

Notifications, privacy & your account

The daily digest email What goes in the daily digest email, choosing a send time, and sending one now. Turning notifications on or off Choosing what you're told about, and when. What RoundUp collects about my child Plain-language version of the privacy policy. Who at the center can see my family Which staff see contacts, photos, and billing. Download, correct or delete your child's data Get a copy of your child's data, ask for a correction or deletion, and photo permissions. Deleting your RoundUp account How to request account deletion, what's covered, what's kept, and what happens next.

No family guides match that search. Your center's director can help with anything account-specific, or email us.

Still stuck?

Your center's director can see your family's account and is usually the fastest way to fix something — a wrong phone number, a missing pickup person, a tuition question. For app problems, write to us.

Email support@roundupece.com