Adding another parent or guardian
Giving a second parent their own account rather than sharing yours.
How to add someone
Ask your center to add them as a guardian on your child's record, with their own email address. They'll get their own invitation email from RoundUp and set their own password. Invitations expire after seven days, so tell them to look out for it.
To see who's listed, go to More, tap your child's profile, and open Parents & guardians.
Their own account, not yours
Give each guardian a separate account rather than sharing one login. It costs nothing and it means access can be changed for one person without disrupting the other — which matters more than it seems until the day it matters a lot.
Both accounts see the same child, the same daily reports and the same photos, and share one conversation with the center.
Billing is shared too: invoices, receipts and tax documents are the same for both guardians. (A second guardian's billing used to come back empty while the notifications still arrived; that's fixed.)
Separated parents
Separate accounts are exactly right here. Each parent sees their child's day without going through the other, and neither depends on the other for access.
Payments works differently. Invoices, autopay and receipts in the app go to the family's main contact only — the person whose email address your center has as the family's primary one. If the other parent is the one who pays, ask your center which of you is the main contact.
If a court order affects who may access information about your child or collect them, give your center the paperwork. They need the document on file — it isn't something to set through an app request, and staff can't act on one parent's account of it.
What guardians can see
A guardian account shows that child's check-ins, daily reports, photos and profile, the family's conversation with the center, and the center's announcements and calendar. Billing appears only for the family's main contact.
It doesn't show other families' records. A few small things are shared between families in the same class, such as birthdays — see Who at the center can see my family.
Removing access
Ask your center. Once a guardian is removed from your child's record, their account no longer shows that child.
If a removal is urgent for a safety reason, phone rather than message, and say so plainly. Messages wait for a free hand; phone calls don't.
More: All family guides