Invite families to the app
Getting parents into the app, knowing who has actually joined, and dealing with the ones who haven't.
Sending an invitation
Open the child's profile, expand Parents & guardians and tap Invite parent. Enter the parent's name, email address and relationship — a phone number is optional — and tap Send. RoundUp emails them a link; they choose a password and land in the app. Directors, assistant directors and admins can send invitations.
Check the email address before sending. A typo produces an invitation that vanishes silently — you won't hear that it never arrived — and the parent tells you three weeks later that they never got anything.
Who has accepted
Each guardian on the profile carries a status label. It reads INVITED when the invitation goes out and changes to ACCEPTED once the parent has set their password — on every child they're listed against, so siblings stay in step. A guardian who was never sent an invitation reads NOT INVITED, and one with no email on file reads CAN'T INVITE — NO EMAIL.
It's worth knowing before you rely on the app for anything important. Whatever you post in the app is only seen by parents who have signed in, not by everyone you invited.
Resending
Invitation links work for seven days. For a parent whose link has expired or gone missing, tap Resend email under their name to send a fresh one, or Share invite link to send the link yourself by text or another app.
If they still see nothing, it's nearly always spam filtering or a wrong address. Ask them to check spam first, then confirm the address you have.
Inviting both parents
Invite each guardian separately with their own email address. They each get their own account and both see the same child.
Resist the temptation to let two parents share one login. Separated families need separate access, and a shared password is impossible to revoke for one person only.
Rolling out to a whole center
If you're moving an existing center onto RoundUp, get the rooms, rosters and staff right first, then send family invitations over a few days. The app should have something worth looking at on the day parents arrive — an empty daily report on day one costs you more goodwill than waiting a week would have.
Tell families it's coming before the email lands. An unexpected invitation from an app they've never heard of looks like phishing, and a fair number of parents will treat it that way.
More: All director guides